Employment Opportunities


Teller (Member Services Specialist)

Performance Bonus Eligibility!

Full Time w/ Benefits

 

Improving the financial life of each member is our priority and our pleasure! If you enjoy helping others and building relationships you may be a fit for our team.

Position holder assists members promptly and professionally with excellent service, and builds strong member relationships by providing quality service and recommending products and services to meet the members’ financial needs. The individual in this role will be responsible for:

  • Performing a variety of member services in person and on the phone, at a high level of accuracy and efficiency.

  •  Processing member transactions to include deposits, withdrawals, check cashing, loan payments and cash advances, selling money orders and cashier’s checks.

  •  Posting and balancing daily transactions and verifying cash and check totals.

  • Complying with all applicable rules, regulations and policies.

  • Performing other duties as assigned.

  • Working Monday thru Friday and Saturday Branch rotation.

  • Able to travel between local branch locations as needed.

Minimum Requirements:

  • High school diploma or equivalent.

  • Minimum six (6) months cash handling and customer service experience. Prefer experience in the financial services industry.

  • Excellent interpersonal and communication skills; willingness to assist others; excellent math skills and accuracy handling cash.

  • Ability to understand and apply detailed procedures and information about all products and services.

  • Ability to operate related computer applications and office equipment including calculator, copier, scanner, telephone, fax and money-counting machine.

 Drug Free workplace / EOE / M/F/V/D


Member Services Representative I

Full Time w/ Benefits

We are looking for enthusiastic and detail-oriented individuals who will be dedicated to providing exceptional service to our membership.

The individual in this role will be responsible for performing member service and teller functions, and administrative support in the lending/collections department. Position holder assists members promptly and professionally, and builds member relationships by providing quality service and recommending products and services to meet the members’ financial needs.

  • Receive and assist members in person and on the phone.

  • Knowledgeable about products and services the credit union offers.

  • Handle a variety of member service functions to include opening accounts, check orders, file maintenance and account changes.

  • Proficient use of electronic systems to achieve contact/communication with members.

  • Early initial and frequent calls to members, co-signers, and guarantors for payment in delinquent loans.

  • Prompt follow-up according to procedures for non-payment.

  • Maintain detailed record of all communications in the Portico system with a high level of accuracy and consistency.

  • Process member transactions to include deposits, withdrawals, check cashing, loan payments and cash advances, selling money orders and cashier’s checks. Posting and balancing transactions and verifying cash and check totals.

  • Maintain strict privacy regarding member account information.

  • Complete other duties as assigned.

  • Work Saturday Branch teller-rotation.

Minimum Requirements:

  • High school diploma or equivalent.

  • One (1) year teller cash handling and high level customer service.

  • Prefer experience in a full-service credit union.

  • Must be bondable

Skills/Abilities:

  • Excellent interpersonal and communication skills both written and verbal

  • Excellent math skills and accuracy handling cash.

  • Ability to remain calm, patient, objective and professional when presented with difficult situations.

  • Attentive to detail, accuracy with numbers and record-keeping, with good follow-up.

  • Ability to understand and apply detailed procedures and information about all products/services.

  • Ability to operate all related computer applications and business equipment including calculator, copier, phone and fax.

Drug Free workplace / EOE / M/F/V/D