How are we Doing?

Valued Member

The best way we can continue to improve our service is to listen to our members.
Your input is vital to our success!

Please take a few minutes of your valuable time to tell us what is important to you, as well as how satisfied you are with our service.

The staff and management of TMH Federal Credit Union look forward to your response.

Thank you for being a part of the TMH Federal Credit Union.

Please tell us! How are we doing? Overall, how satisfied are you with the quality and accuracy of service at TMH Federal Credit Union? Very Satisfied Somewhat Satisfied Not Satisfied Has your satisfaction level changed over the past 12 months? Yes No If Yes, how? How would you describe the service received when conducting the following type of transactions with TMH Federal Credit Union? Teller Lending/New Accounts Telephone (Check all that apply) Courteous Knowledgeable Helpful Professional Efficient (Check all that apply) Courteous Knowledgeable Helpful Professional Efficient (Check all that apply) Courteous Knowledgeable Helpful Professional Efficient Did we address you by name? Yes No Did we address you by name? Yes No Did we address you by name? Yes No Did we thank you for your business? Yes No Did we thank you for your business? Yes No Did we thank you for your business? Yes No Were any additional services we have to offer suggested or discussed with you? Yes No Were any additional services we have to offer suggested or discussed with you? Yes No Were any additional services we have to offer suggested or discussed with you? Yes No Was your request handled in a timely manner? Yes No If No, please explain Was your request handled in a timely manner? Yes No If No, please explain Was your request handled in a timely manner? Yes No If No, please explain Would you recommend TMH Federal Credit Union to family and co-workers eligible for membership? Yes No Currently, which of the following TMH Federal Credit Union services do you use? VISA Credit Card MasterCard Debit Card Virtual Branch Home Banking PEARL (Audio Response) TMHFCU ATM Service Lending Services Mortgage Services Website (www.tmhfcu.org) Direct Deposit or Payroll Deduction   Autowise Car Buying Service Inc.   Would you be interested in receiving information on the above services that you currently do not use? (If yes, be sure to include your name and address below.) Yes No Do the products and services provided by TMH Federal Credit Union meet your financial needs? Yes No What additional services should TMH Federal Credit Union consider offering?   Do you currently have a draft (checking) account with us? Yes No If No, why? Do you currently have an auto loan with us? Yes No If No, why? Is the correspondence/communication (newsletter, brochures, flyers, education seminars, etc.) we provide precise and informative? Yes No If No, please explain Are the electronic services offered (Virtual Branch, PEARL, TMHFCU ATM's, etc.) available when you need them? Yes No If No, please explain Please let us know how you are eligible for membership in TMH Federal Credit Union. TMH Employee Family Healthcare Employee Retiree TMH Foundation Other If you have any additional comments you would like to share with the officers and directors of the credit union, please share them here: Name: (optional) Address: (optional)