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How are we Doing?

Valued Member

The best way we can continue to improve our service is to listen to our members.
Your input is vital to our success!

Please take a few minutes of your valuable time to tell us what is important to you, as well as how satisfied you are with our service.

The staff and management of TMH Federal Credit Union look forward to your response.

Thank you for being a part of the TMH Federal Credit Union.

Please tell us! How are we doing?

  1. Overall, how satisfied are you with the quality and accuracy of service at TMH Federal Credit Union?
  2. Has your satisfaction level changed over the past 12 months?
    If Yes, how?
  3. How would you describe the service received when conducting the following type of transactions with TMH Federal Credit Union?
    Teller
    Lending/New Accounts
    Telephone
    (Check all that apply)
    Courteous
    Knowledgeable
    Helpful
    Professional
    Efficient
    (Check all that apply)
    Courteous
    Knowledgeable
    Helpful
    Professional
    Efficient
    (Check all that apply)
    Courteous
    Knowledgeable
    Helpful
    Professional
    Efficient
    Did we address you by name?
    		 Did we address you by name?
    		 Did we address you by name?
    Did we thank you for your business?
    		 Did we thank you for your business?
    		 Did we thank you for your business?
    Were any additional services we have to offer suggested or discussed with you?
    		 Were any additional services we have to offer suggested or discussed with you?
    		 Were any additional services we have to offer suggested or discussed with you?
    Was your request handled in a timely manner?

    If No, please explain
    		 Was your request handled in a timely manner?

    If No, please explain
    		 Was your request handled in a timely manner?

    If No, please explain
  4. Would you recommend TMH Federal Credit Union to family and co-workers eligible for membership?
  5. Currently, which of the following TMH Federal Credit Union services do you use?
    VISA Credit Card MasterCard Debit Card Virtual Branch Home Banking
    PEARL (Audio Response) TMHFCU ATM Service Lending Services
    Mortgage Services Website (www.tmhfcu.org) Direct Deposit or Payroll Deduction
      Autowise Car Buying Service Inc.  
  6. Would you be interested in receiving information on the above services that you currently do not use?
    (If yes, be sure to include your name and address below.)
  7. Do the products and services provided by TMH Federal Credit Union meet your financial needs?
  8. What additional services should TMH Federal Credit Union consider offering?


     
  9. Do you currently have a draft (checking) account with us?
    If No, why?
  10. Do you currently have an auto loan with us?
    If No, why?
  11. Is the correspondence/communication (newsletter, brochures, flyers, education seminars, etc.) we provide precise and informative?
    If No, please explain
  12. Are the electronic services offered (Virtual Branch, PEARL, TMHFCU ATM's, etc.) available when you need them?
    If No, please explain
  13. Please let us know how you are eligible for membership in TMH Federal Credit Union.
    TMH Employee Family Healthcare Employee
    Retiree TMH Foundation Other
  14. If you have any additional comments you would like to share with the officers and directors of the credit union, please share them here:
Name: (optional)
Address:
 (optional)
 


 
 
YOUR Healthcare Credit Union
TMH Federal Credit Union
345 S. Magnolia Dr.
Suite F-1
Tallahassee, FL 32301
Phone: (850) 402-5301
Fax: (850) 402-5334
Hospital Branch Office
1300 Miccosukee Road
Tallahassee, Florida 32308

©TMHFCU 2010 - Site Design by JSS Enterprises

Your savings federally insured to at least $250,000 and backed by full faith and credit of the United States Government, National Credit Union Administration, A U.S. Government Agency

We Do Business in Accordance with the Federal Housing Law and the Equal Credit Opportunity Act
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